Versand

Shipping Policy

Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Please note that processing times may be extended during holidays, promotional periods, or due to unexpected circumstances.

Delivery Times

Estimated delivery times are as follows:

Germany: 5–12 business days
European Union: 7–15 business days
International Orders: 10–25 business days

Delivery times are estimates only and are not guaranteed. Delays caused by customs authorities, shipping carriers, weather conditions, or other factors beyond our control may occur.

Shipping Costs

We are pleased to offer free shipping on all orders. No additional shipping charges will be applied at checkout.

Tracking Information

Where available, tracking details will be provided once your order has been dispatched.

Please allow up to 72 hours for tracking information to become active.

Customs, Duties, and Taxes

For international shipments outside the European Union, customs duties, taxes, and import fees may apply.

These charges are determined by the destination country's authorities and are the responsibility of the customer.

Delivery Issues

If your package has not arrived within the expected delivery period, please contact our customer support team through our Contact Us page.

We will investigate the issue with the shipping carrier and provide assistance where possible.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate and complete.

We are not responsible for delays, losses, or additional costs resulting from incorrect shipping information provided by the customer.

Damaged or Missing Items

If your order arrives damaged or if items are missing, please contact us within 48 hours of receiving your package and provide photos where applicable.

We will review the case and work toward an appropriate resolution.